Empower teams with project management, customer request tracking, and customizable workflows for efficient ticket handling.
FlowInquiry is a flexible project and request management platform, FlowInquiry helps teams track and resolve tickets efficiently. Customizable workflows, enforceable SLAs, and Kanban boards ensure structured yet adaptable task execution
Team Dashboard
The Team Dashboard offers a clear and transparent view of team activities, ensuring alignment with organizational goals. It provides aggregated data and statistical insights to help teams and managers prioritize the most critical tickets, monitor team performance, and maintain accountability. With detailed overviews of workload distribution, progress tracking, and key metrics, the dashboard ensures teams stay focused on what matters most.
Team Members
The Member View page provides a detailed list of team members categorized by their roles: Manager, Member, and Guest. Each role defines the level of access and permissions for processing tickets, ensuring clarity in responsibilities. This view helps identify who is accountable for specific tasks and provides transparency for ticket escalation workflows, ensuring timely resolutions and effective team collaboration.
Ticket View
The Ticket View page provides a comprehensive overview of individual ticket requests, highlighting critical information such as priority, conversations to resolve the ticket, and audit history. This view ensures transparency by displaying who edited the ticket and when. Additionally, the workflow status history offers valuable insights into the efficiency and timeliness of the resolution process.
User View
The User View page provides detailed information about individual users within the organization. This includes their contact details, reporting relationships, and organizational context. By displaying the user's manager, mentees, and their position within the organizational hierarchy, this view ensures transparency and facilitates seamless communication and collaboration across teams.
Workflow Customization
The Workflow Customization page empowers users to create new workflows or customize existing ones to suit their team’s specific requirements. Users can define and manage workflow states, transitions, and associated Service Level Agreements (SLAs) for each transition. It also supports the ability to reuse workflows from other teams or global workflows for standardization and efficiency.
Home Dashboard
The Home Dashboard provides a personalized overview tailored to each user, ensuring they stay informed about the latest updates and activities across all their involved teams. It highlights overdue or critical tickets requiring immediate attention, allowing users to prioritize tasks effectively. With real-time updates and a user-centric design, the dashboard ensures no important detail is missed.
Features
What you get with FlowInquiry
Unlocking the Power of Collaboration to Enhance Customer Happiness.
Centralized Request Management
Streamline internal and external team requests with a unified platform. FlowInquiry provides a single source of truth for tracking, prioritizing, and resolving tasks, ensuring no request is overlooked or delayed.
Customizable Workflows with SLAs
Design workflows tailored to your team’s needs, complete with custom Service Level Agreements (SLAs). Ensure timely resolution of requests and hold teams accountable for meeting deadlines.
Collaboration Transparency
Improve visibility with clear status updates and activity logs for all requests. Keep every team member and stakeholder informed, reducing delays and miscommunication.
Multi-Team and Cross-Team Collaboration
Facilitate seamless collaboration between teams within your organization. Assign, delegate, and monitor requests across departments, breaking down silos and boosting productivity.
Real-Time Monitoring and Notifications
Stay on top of tasks with real-time monitoring and customizable notifications. FlowInquiry ensures you’re always aware of pending requests, updates, and deadlines.
Advanced Reporting and Insights
Gain actionable insights into your workflows with detailed reporting and analytics. Understand performance bottlenecks, identify areas for improvement, and make data-driven decisions.
FAQS
Frequently Asked Questions
Get concise answers about how FlowInquiry operates, all in a quick and easy-to-read format. If you don’t see your question here, feel free to reach out to our support team for further assistance.